How can we help?
Browse a topic below, or write to support@runcadence.app and a real person will get back to you.
Getting started
Your first plan, getting to know your coach, and making RunCadence yours.
Subscription & billing
Your 14-day product access, subscription charges, cancellations, and refunds.
Apple Watch structured workouts
Send sessions to your Watch, run them, troubleshoot sync.
Sessions & training
Logging runs, adjusting your week, recovery, and reviewing your progress.
Garmin via Stridee
Available in the 1.5 beta: workouts on your watch, runs, recovery and permissions.
Strava, Coros & other watches
Import runs through Strava from COROS, Polar and other watches.
Running pace zones & demi-Cooper test
What VO2max pace is, the demi-Cooper test, pace zones.
Account & data
Delete your account, what we store, permissions, notifications.
Health data
What we read from Apple Health and why.
Didn't find what you were looking for?
A real person reads every message. We try to respond within 48 hours, often faster.
Email support@runcadence.app